Help
Frequently asked questions
Short answers about filters, refills and orders. Can’t find yours? Message us.
Product care
How often do I change the filters?
For the shower, change the body filter about every 2 to 4 weeks and the head filter about every 2 months. Basin filters last about 1 to 2 months and jet bidet filters about 1 to 3 months. Timing varies with local water conditions.
When should I change a filter sooner?
Change it sooner if the filter looks dark or the water pressure drops. Intervals vary with local water conditions.
What is in the shower kit?
A shower filter kit includes one five-layer head filter and one sediment body filter. Refills are sold separately: sediment body filters come 3 to a box, and head filters come one at a time.
Will the basin filter fit my tap?
The basin filter fits taps with internal threading only. It comes with a standard connector already fitted, plus other connector types and rubber rings. If you are not sure, send us a photo of your tap on WhatsApp.
Where are SEASEE filters made?
SEASEE filters are made in South Korea.
Refill Plan
How does the Refill Plan work?
Choose the Refill Plan on a single refill and pick how often it is delivered. We email you a reminder 3 days before each order, and you can skip, pause or cancel from your account. The plan renews until you cancel it.
Which products can I get on a Refill Plan?
Single refills that show the Refill Plan option on their product page. Bundles cannot be added to a Refill Plan.
Will I know before I am charged?
Yes. The product page shows the recurring price and delivery frequency before you buy, and we email you a reminder 3 days before each order. The plan renews until you cancel it.
How do I skip, pause or cancel my plan?
Sign in and open Subscriptions in your account. You can skip the next order, pause, resume or cancel there.
Delivery
Where do you deliver?
We deliver within Singapore.
How much is delivery?
Delivery is free on one-time orders from S$15. Below that, and on Refill Plan orders, the delivery fee is shown at checkout before you pay.
How long does delivery take?
Processing and delivery times are set out in our shipping policy.
Returns
Can I return an item?
Returns follow our refund policy, which sets out the time limit and the condition an item needs to be in. To start a return, email us before sending anything back.
What if my order arrives damaged or wrong?
Contact us as soon as you can on WhatsApp or by email with your order number, and we will look into it.
Account
How do I sign in?
Select Account and enter your email address. We send you a one-time code, so there is no password to remember.
Where can I see my orders?
Sign in and open Orders in your account to see your orders and their status.
How do I stop marketing emails?
Use the unsubscribe link at the bottom of any SEASEE marketing email. We only send them if you ticked the box to sign up.
Still have a question?
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